Embassy Suites by Hilton Knoxville Downtown

Kang Seong-mo a month ago

Miserable from day 1 The front desk person named Tam or Pam DID NOT CARE, that we had the most stressful experience with valet parking if you want to call it that. They told us (we’ve never been to this area before) to go park in a parking deck around the corner as if it was just steps away, no it was like 4 blocks away and super confusing to find. We get there and the parking lot is full, great. Now we have to go all the way back to this busy street that the hotel is on to try to once again request valet parking, we can’t get a straight answer or help from anyone. We are told to wait and that someone will come get our car. We wait and no one comes. We go back up to valet and then a different person finally charges us the $35 Valet parking charge. Then checking in they tell us they cannot accommodate our request for a high floor room, even though a representative on the phone told me they would be able to, the day prior. The front desk person named Pam or tam left us Feeling a total lack of respect for our time wasted or frustration even though we are paying guests like everybody else. Of course we miss happy hour because of the parking ordeal, and when we finally try going up to t

Jennifer Rathkopf 3 months ago

We took an impromptu road trip, and ended up in Knoxville on the recommendation of a friend. Aside from the fact that I would visit Knoxville again because it was so fun, the hotel was wonderfully placed within walking distance of a ton of night life. We visited local bars and restaurants and ended the night on the rooftop lounge. The rooms were spacious and well appointed, and the hotel was easy to navigate. Probably the most comfortable beds and pillows on our whole road trip! Breakfast in the hotel was easy and filling before we headed out for the next leg of our trip. We will definitely head back to Knoxville and will most likely stay here again on another trip.